1. What kinds of payments do you take?
At the moment, we take PayPal and all major credit cards. All transactions are safe.
2. Do you charge for shipping?
No, all orders get free standard shipping.
3. How long does it take for the package to arrive?
In the United States, it usually takes 5 to 10 business days after processing.
International: Delivery times differ from country to country, but they usually take 7 to 21 business days.
When your order ships, you'll get a tracking number.
4. How long will it take to process my order?
Most of the time, orders are processed within 1–3 business days (Monday–Friday, not including holidays).
5. Is it possible to change or cancel my order after I've made it?
Please email us right away at contact@ChicLiine.store with your order number. We will do our best to change or cancel your order if it hasn't shipped yet.
6. What is your policy on returns?
You can return eligible items within 90 days of getting them. Items must be in their original condition, with tags, and not have been worn or washed.
To get instructions on how to return something, email us at contact@ChicLiine.store.
7. How do refunds work?
We will process your refund to the same payment method (PayPal or credit card) within 7 business days of getting and checking your return.
8. Can I trade something?
We can exchange items for a different size or color if we have them in stock. Please email us at contact@ChicLiine.store with your order number and request for an exchange.
9. Do you ship to other countries?
Yes! We ship all over the world. The time it takes to deliver depends on where it is going. Customers are responsible for any customs duties or taxes charged by their country.
10. My order was broken or wrong when it got here. What do I need to do?
If you have a problem with your order, please email us at contact@ChicLiine.store within 14 days of delivery with your order number, a description of the problem, and pictures. We'll fix it as soon as we can.
11. Are my payments safe?
Yes, PayPal and major credit card companies handle payments safely. We never keep your full payment information on our servers.
12. How do I get in touch with customer service?
Email: contact@ChicLiine.store
Call us at +1 975 468 6455.